Products
Q: How do you handle the shipping and tracking of the orders?
A: We use reliable and secure carriers such as FedEx, UPS or DHL for both domestic and international orders. We provide a tracking number to our customers as soon as the order is dispatched, so they can monitor the shipment status and estimated delivery date.
Q: What happens if I receive damaged or faulty components?
A: We strive to ensure that all our products are of high-quality and properly packed for transportation. However, if you receive damaged or faulty components, please contact us within 3 days of receiving the order and provide us with a detailed description and photos of the damage or defect. We will investigate the issue and arrange for a replacement or refund if necessary.
Q: Can I choose a specific delivery address or pickup location?
A: Yes, during the checkout process, you can specify the delivery address and any special instructions or requirements. If you wish to pick up your order from our warehouse, please contact us in advance to arrange a suitable time and date.
Q: What are your shipping fees and policies?
Our shipping fees depend on the size, weight, and destination of the order. Shipping starts at $40, And the basic cost will also change from country based on the express company's policy, and will also increase if your Address are in remotes area The basic freight (for package ≤0.5kg or corresponding volume) depends on the time zone and country. It does not include any taxes, insurance, handling, duty (including but not limited to tariffs) or other similar charges, payment of which will be solely your responsibility. The actual freight varies according to specific situations. We also welcomed our customer to used their own express account to delivery the goods
What is your delivery Terms:
Our general delivery teams includes：FCA / DAP/ EXW
What is the delivery time if I Place my order :
On stock items can be delivery in within 4 hours Delivery Time ( In different country , the delivery time will be varied , but general delivery time will be 5-7 Days
| Region | Country | Logistic Time (Day) |
|---|---|---|
| America | United States | 5 |
| Mexico | 7 | |
| Brazil | 7 | |
| Europe | Germany | 5 |
| United Kingdom | 4 | |
| ltaly | 5 | |
| Oceania | Australia | 6 |
| New Zealand | 7 | |
| Asia | India | 6 |
| Singapore | 3 | |
| Thailand | 3 | |
| Japan | 3 | |
| Middle East | Israel | 6 |
Note:
Kindly note that the delivery time can be influenced by extreme weather, post office delay, customs clearance, local protest, strikes, epidemics, and other force manure factors. In this case, Crosschips is incapable of guaranteeing 100% on-time delivery, but the related CS will follow up and indicate the customer in time to make sure the delivery will be ongoing smoothly