Not received the parcel normally

Yes, we guarantee a refund or to resend your order if you haven't received the parcel beyond the regular shipping days,except the case which customer takes the responsibility for the unsuccessful delivery such as providing an incorrect shipping address,can not complete the customs clearance due to customer's reason, etc.

Some items missing from my shipment

First, check that you've received all the boxes associated with your order. Then fully empty each box you received, sometimes small parts get caught in crevices or in packing material. If you still can't find your item, please email customer service right away. Include a description of the missing quantities and pictures of the whole parcel. We'll forward them to our warehouse to check the monitor records and the packing pictures records.

Steps:

By returning products to Utmel, the Customer certifies that the products were purchased from CROSS and there has been no substitution in whole or part of the same product from another supplier, distributor or other such sources of the product. The return should be in the original packaging and in unused condition (except defective). ESD or moisture-sensitive products should not be opened except under controlled conditions.

General Rules:

1.Returns are normally accepted within 365 days from the date of the parcel delivered.

2.When a customer requests a return due to 'non-original/fake/quality problems', a valid quality report from a third-party authoritative organization recognized by our company is required for the return and exchange.