Products
RMA Procedure
For service and repair issues, please contact or email DVB-TECH Customer Service and Support team. You will need to provide the serial number, the part number with description, as well as a complete fault description of the unit. Please provide as much detail to the fault description; provide pictures, sample data, or pri
Returning Units
If it has been determined that the product will need to be repaired at one of our authorized facilities, an RMA number will be issued (Return Material Authorization number). This number should be clearly visible on all shipment documents. Please note, returned goods will not be accepted without an official RMA number.
When possible, please ship the product back in its original packaging. We can not accept liability for products damaged during shipping back to us.
Upon reception of your product, preliminary assessment will be performed. Products damaged through neglect due to inadequate packaging or during transit, will have the warranty voided. All of our products require stable and industry standard packing materials.
IMPORTANT
REPAIR COSTS
Warranty Repair: Units which are under warranty are of no charge to the customer. In the event that there is “No Fault Found”, a charge of EURO €2,500.00 per unit will be invoiced to cover evaluation, labor and testing, prior to shipping.
As per our Warranty procedures, the Customer is responsible for shipment to DVB-TECH and DVB-TECH is responsible for the return shipment.
Non-Warranty Repair: Units which are non-warranty incur a minimum charge of EURO €2,500.00 per uni